Resource booking lets a customer reserve a specific room, chair, studio, or piece of equipment for a custom-length window — without picking a service or a staff member. One link per resource. Customer picks the day, picks an available window, narrows the start and end, and books.
Use it when the bookable thing is the asset itself: a practice room rented by the hour, a treatment room rented to an independent therapist, a podcast booth, a piece of clinic equipment in 30-minute blocks.
1. When to use resource booking
Service booking and resource booking sit side by side. Use service booking when a customer is buying time with an expert (haircut, consultation, treatment). Use resource booking when a customer is renting the thing itself and there is no service or staff to attach to it.
A single organization can use both. Bookings of either kind that overlap on the same resource will conflict automatically — the resource cannot be double-booked across the two flows.
2. Set the minimum booking length
Open Settings → Organization → Preferences and set Minimum resource booking length. This is the floor for any customer booking — the picker will refuse anything shorter. The default is 30 minutes; pick whatever matches the shortest useful rental for your business.
3. Share the resource link
Open Settings → Resources. Every resource card carries a Share button. The share dialog gives you a public link and an embed snippet you can drop into your website.
Resources without a shared link stay invisible to customers — sharing the URL is the opt-in. To stop accepting new bookings against a resource, stop sharing the link.
What the customer sees
- Your organization branding (logo, name, colors) — the same chrome as the service booking page.
- The resource name, and the location it belongs to.
- A day picker honoring your working hours, location overrides, and holidays.
- A list of available windows for that day, with the start and end of each window.
- Inside the chosen window, two time inputs (start, end) the customer can narrow in 5-minute steps.
- Name and email fields (plus phone and SMS consent if you have SMS reminders enabled).
- An optional "What are you using it for?" note that lands on the appointment in your schedule.
4. Customers manage their booking the same way
Confirmation, reschedule, and cancellation emails work just like service bookings. The manage link in the email opens the same management page; the customer picks a new day and a new window the same way they picked the original.
5. Create a resource booking from the dashboard
From Dashboard → Schedule click Create appointment. The dialog has a Service / Resource toggle at the top. Switch to Resource, pick the resource, then pick the day, window, and start/end the same way a customer would. Customer fields are optional — leave them blank for an internal block (maintenance, setup, training).
Resource bookings appear in the same calendar grid as service appointments, with a dashed accent border and a small "Resource" chip so you can scan them apart at a glance. Clicking the tile opens the same details modal you already use for service appointments.
The customer’s "What are you using it for?" note appears on the appointment details modal so you know what the room or equipment was booked for.
6. What is not in resource booking
- Multiple resources in one booking — pick one resource per booking for now.
- Resource capacity above one — each resource is one bookable instance; a five-person room counts as one slot, not five.
- Per-resource pricing or payments.
- Recurring resource bookings (every Tuesday for three months). Pick a service for that kind of cadence.
7. Plan requirement
Resource booking is included on Pro and Advanced plans. On Free, the share button is hidden and the resource booking page returns Not Found.
If you downgrade to Free, existing resource bookings are not cancelled — they keep running and can still be cancelled normally. Only new bookings are blocked.
8. Summary
Pick a sensible minimum block, share each rentable resource, and the customer-facing flow takes over from there. Service bookings and resource bookings share the same conflict-checker, so the same room cannot be booked twice no matter which flow it came from.