Recurring appointments let a customer book a regular series — weekly therapy, monthly check-up, bi-weekly grooming — in one go. The customer picks the first date during normal booking, opts into a cadence, and the system creates the upcoming occurrences automatically. The customer can pause, resume, or cancel the series later from the same email link.
1. Enable recurring on a service
Open Settings → Services. On the service you want, turn on "Allow recurring appointments". Customers booking that service will see the recurring option; on services where it is off, the booking flow looks the way it always has.
Only enable this on services that genuinely benefit from a series — a one-off consultation or a trial visit is usually clearer without it.
2. How the customer books a series
- Customer picks the service, day, and time as usual.
- On the booking form, the customer ticks "Make this recurring" and picks a cadence: weekly, every two weeks, or monthly.
- The first appointment is created right away, and the next few occurrences are scheduled automatically for the same weekday and local time.
- The confirmation email lists the cadence and the next upcoming dates.
Local time is honoured across daylight-saving changes. A weekly 10:00 appointment stays at 10:00 local time even when the clocks move.
3. The system fills the series automatically
You do not need to maintain anything by hand. Future occurrences are added automatically on a rolling horizon — roughly the next eight weeks of cadence, refreshed in the background. As one occurrence passes, the next one further out is added.
Before creating each future occurrence, Zimun checks the same conflict rules as a normal booking: staff availability, required resources, holidays. If a future slot is no longer free, the series pauses for review (see section 6) and the appointments already scheduled stay as they are.
4. Customers manage the series themselves
The manage link in the customer confirmation email opens a page with three actions on the series:
- Pause: Stop creating new occurrences. Appointments already on the calendar stay scheduled.
- Resume: Restart automatic occurrence generation from today forward.
- Cancel future: Cancel every future occurrence in one click. Past appointments are untouched.
A customer who only wants to skip a single occurrence can reschedule or cancel that one appointment alone — the series pattern keeps going for the rest.
5. Changing one appointment does not change the series
If a customer reschedules one occurrence to a different day, that one occurrence moves; the series carries on at its original cadence. The moved appointment is marked as "detached" so you can see it was changed away from the series pattern.
The confirmation email for that one moved occurrence also notes that it was changed away from the series pattern, so the customer sees the same signal you do.
6. When a series needs your attention
If Zimun cannot create a future occurrence — staff removed, required resource gone, working hours changed — the series flips to "Needs review". The appointments already scheduled remain. Open the series from any of its appointments; the series tile shows the reason it stopped (for example, the assigned staff member left). Fix the underlying conflict and resume the series.
7. Plan requirement
Recurring booking is included on Pro and Advanced plans. On Free, the "Allow recurring appointments" toggle is hidden and the customer-facing checkbox never appears.
8. Summary
Turn on recurring on the right services, and your regular customers book once instead of every week. Zimun keeps the calendar filled automatically, the customer controls pauses and cancellations themselves, and individual changes do not derail the series pattern.