Locations define where appointments actually happen. They are the operational places customers book, staff work, and resources are reserved.
Your organization is still the business shell for ownership, branding, and permissions, but bookings, directions, holiday rules, and overrides follow locations.
1. Organization vs location
Use the organization profile for company identity: business name, description, company address, and overall settings.
Use locations for the real appointment places. Each location has its own address, timezone, active status, and scheduling context.
2. Start with your first location
New organizations begin with one main location so booking can work immediately. Review its name, address, and timezone before you publish your booking page.
If your company address matches the place where appointments happen, use the copy action in Settings → Locations to seed the location address quickly.
3. Add more locations only when operations differ
Create another location when bookings happen in a different branch, studio, clinic room set, or timezone. Keep inactive locations disabled so they do not appear in booking or schedule views.
Choose a clear name such as “Main Studio”, “Downtown Clinic”, or “Berlin Office” so both customers and staff can recognize it immediately.
4. Assign services to locations
Services must be assigned to one or more locations. In a single-location organization this is usually automatic; in multi-location organizations it decides where a service can appear.
If a service is assigned to two locations, customers may need to select a location first before that service becomes visible.
5. Staff and resources stay location-scoped
Team members belong to one location, and resources belong to one location. This keeps staffing, rooms, chairs, and equipment aligned with the branch where the work actually happens.
A slot is only available when the selected location has the service assigned there, at least one matching team member available there, and every required resource free for the full slot.
6. Holidays, overrides, and timezone follow the location
Public holidays and one-off opening rules use the location address and timezone, not the company profile. That is why each location needs a current address.
When you override a holiday or close a specific day, make the change on the correct location so the public booking page and schedule stay accurate.
7. Usage example
- Create “Main Studio” and “Downtown Studio” as two active locations.
- Assign Haircut to both locations, but assign Color Consultation only to Downtown Studio.
- Keep each stylist and chair at one location so Zimun only shows slots where the right people and resources are actually available.
8. Summary
Think of locations as the operational truth for booking. Once locations are set up clearly, services, staff, resources, holidays, and availability all stay consistent.
Next, review How to Add Services to make each service visible in the right place.