Have a question, a bug to report, or feedback on Zimun? This page tells you how to reach us, what to expect for a reply, and where to look first if your question might already be answered.
1. Try the docs first
A lot of common questions are already covered. Before writing in, the fastest answer is often a few clicks away:
- Quick Start — the five steps from sign-up to your first live booking.
- Avoiding Double Bookings — how Zimun checks staff, resources, and time together so two channels never claim the same slot.
- Resource Booking and Recurring Appointments — the two features operators ask about most.
2. Reach us directly
When the docs do not cover what you need, the dedicated contact form is the best route:
- Open the contact form — your message reaches us with the page you came from so we have context.
3. What to include
The more we know up front, the faster we can help. Useful details:
- Your name and the email address you use to sign in.
- A short description of what you tried, what you expected, and what happened instead.
- The specific date or appointment if the question is about a booking that already exists.
- A screenshot if the issue is visual (a layout problem, a confusing label, an unexpected error).
4. What to expect
We reply during European business hours. Most questions get an answer the same day or the next morning. Bug reports get a confirmation that we have logged the issue, even if the fix takes longer.
Zimun is a small team — every message reaches a real person, not a ticket queue.